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Shipping policy

Shipping Policy

At PUPAA PREMIUM STORES (OPC) PRIVATE LIMITED, we strive to deliver your orders safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Once your order is dispatched, you will receive a shipping confirmation along with the tracking details via email or SMS.

Minimum Order Value

The minimum order value for purchases on our website is ₹499.

Orders below ₹499 cannot be processed.

Shipping Charges

  • Free Shipping is available on all prepaid orders with a cart value of ₹1,999 or above.
  • A shipping charge of ₹100 will be applied to orders with a cart value below ₹1,999.

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Delivery Timeline

Estimated delivery time:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Coverage

We currently deliver across India.

Certain remote locations may have limited courier service availability. If delivery is not possible to your location, our customer support team will contact you.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email or SMS.

You can track your shipment at any time using the tracking information provided.

Delivery Attempts

Our courier partners will make multiple delivery attempts.

If the delivery cannot be completed due to incorrect address details, customer unavailability, or failure to receive the package, the order may be returned to us.

Additional shipping charges may apply for re-dispatch of returned orders.

Address Changes

Customers are requested to provide accurate shipping information while placing an order.

Address changes cannot be guaranteed once an order has been processed or dispatched.

Damaged Packages

If you receive a package that appears damaged during transit:

  • Take clear photographs of the package before opening it.
  • Contact our customer support within 24 hours of receiving the order.
  • Share your Order ID along with photographs for verification.

Our team will review the issue and assist you accordingly.

Delayed Deliveries

While we make every effort to ensure timely delivery, delays caused by courier partners, natural disasters, strikes, government restrictions, or other circumstances beyond our control are not the responsibility of PUPAA PREMIUM STORES (OPC) PRIVATE LIMITED.